Revista Relatório de Gestão e Sustentabilidade do ano de 2018

UNIMED UBERABA • TAKING CARE OF YOU. THIS IS OUR PLAN. 2 3 Sustainability is part of how we take care of you "We are very proud to present this report. It was built on solid foundations of professionalism and respect, and will provide a clear picture of our 2018 results. We want you to be a part of our cooperative’s day-to-day life and we are always striving to improve our channels of communication. For the first time ever at Unimed, this 2018 Annual Report follows the international standards of the Global Reporting Initiative (GRI) and the guidelines issued by the International Integrated Reporting Council (IIRC). We hope you enjoy reading this report, which gives an overview of the achievements we have made in the past year through our strategic efforts to promote sustainability at Unimed Uberaba and to place an increasing emphasis on you, the members of this cooperative." 5 10 18 21 26 53 86 89 91 97 CONTENTS 1 • Message from the board and the executive committee 2 • How we are taking care of you 3 • Highlights 4 • About this report 5 • Value creation process 5.1 • Overview of Unimed Uberaba and the external environment 5.2 • Corporate governance 5.3 • Business model 5.4 • Risks and opportunities 5.5 • Strategy and resource allocation 5.6 • Perspectives 5.7 • How we create value for the cooperative 6 • Performance 6.1 • Economic performance 6.2 • Social performance 6.3 • Environmental performance 7 • Awards, recognition and certifications 8 • Society 9 • GRI content summary 10 • Financial statements