---

_GoBack

86

About this report

6

Message from the President

7

Message from the Chief Officer

8

About the Unimed System

9

The Unimed System in figures [G4-6; G4-9]

10

Sustained growth

12

Regional presence in Brazil [G4-6; G4-8]

13

Our assistance network

14

Certifications and accreditations

15

Governance and management

17

Cooperative governance

18

Corporate Bodies

20

Our relationship public [G4-24; G4-25; G4-26]

23

Sustainability in the Unimed System

24

Sustainability guidelines

26

Sustainability management tools

27

Discussion forums

30

Transparency and accounts settlement

31

Ethics Management

32

Excellence and Innovation

35

Economic health

40

Economic-financial performance

41

Assistance costs and loss ratio

43

Incentive to cooperativism

45

Joint purchases

46

Social health

47

Human capital

48

Diversity, inclusion and non-discrimination

55

Human development

60

Community investment

66

Local and responsible supply

70

Environmental health

71

Conscious consumption

72

Emissions of greenhouse effect gases

74

Exhibits

77

Exhibit I

78

Exhibit II Materiality

87

Exhibit III Goals and challenges

91

Exhibit IV Report parameters [G4-18]

92

Exhibit V Glossary, acronyms and abbreviations

94