4 / 97
Contents
“Luckily we are
cooperativists at a moment
when the principles
of a more sustainable
management gain
flourishing relevance in
the daily routine of any
organization.
Directing ourselves to the
principles of our model, we
identify values existing not
only to drive us ahead as a
business in an equalitarian,
democratic and integrated
way, but also to contribute
with the communities
surrounding us.”
Eudes de Freitas Aquino
President of Unimed do Brasil
introduCTION
5About this Report
6 Message from the President 7 Message from the Chief Officer 8About the Unimed System
9The Unimed System in figures
10Sustained growth
1 2Regional presence in Brazil
13Our assistance networ
k 14Certifications and Accreditation
s 15 GovernanCE AND MANAGEMENT 17Cooperative governanc
e 18Corporate bodies
2 0Our relationship publi
c 2 3Sustainability in the Unimed Syste
m 2 4Sustainability guideline
s 26Sustainability management tools
2 7Discussion forum
s 3 0Transparency and accounts settlemen
t 31Ethics managemen
t 3 2Excellence and innovatio
n 35ECONOMIC HEALTH
40Economic-financial performance
41Assistance costs and loss rat
e 4 3Health insurance conscious use
44Incentive to cooperativism
45Joint purchase
s 46SOCIAL HEALTH
4 7Human Capita
l 4 8 Diversity, inclusion and non-discrimination 5 5Human developmen
t 60Community investment
6 6Local and responsible suppl
y 7 0ENVIRONMENTAL HEALTH
71Conscious consumptio
n 7 2 Emissions of greenhouse effect gases 7 4EXHIBITS
77Exhibi
t I GRI contents summary 78Exhibi
t II Materiality 8 7Exhibi
t III Goals and challenges 9 1Exhibi
t IV Report parameters 9 2Exhibi
t V Glossary, acronyms and abbreviations 9 44